Warranty Request
Excalibur not only builds homes, but we also build relationships with our homeowners and we understand that service. after moving into a new home is critical to our customer’s satisfaction. We place a priority on handling service efficiently and with a positive attitude. We want you to refer us to your friends and family and we will work hard to satisfy you while meeting the obligations of our written warranty. Purchasing a new home is one of the biggest investments you’ll make in your life. After doing so, you should be able to breathe a sigh of relief and have some peace of mind knowing your investment is well protected. When you buy from Excalibur that’s exactly what you’ll be able to do.
All new homes built by Excalibur are backed by a 1-year warranty, a level of protection that helps to ensure those we serve continue to be completely satisfied with their home-buying experience – even after closing. In the event a claim needs to be filed, you can expect our team to work with you every step of the way. We promise to continue to provide the same great service and care that you received throughout every previous stage leading to homeownership. Excalibur uses many nationally recognized manufacturers for the components that make up our custom portfolio homes and of course, you get the manufacturer's warranty coverage that comes from all of the quality consumer products we build into your new home. Claims within the first year may be reported using the form below. At that time, our local warranty team will set an appointment to address the claim and schedule any follow-up visits for repair.